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You have been trying to get your customers to go paperless for how many years? Getting customers to give up paper has been problematic for many companies for more than a decade. While a few boast paper suppression rates of 20% to 50+%, the vast majority fall well below this level, and for many, it […]

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What would happen if the US government eliminated all large currency? What if your $20, $50, and $100 bills became illegal, and you had to turn them in or lose the money. Can’t happen? On March 9, 1933, Franklin D. Roosevelt repealed the gold standard and confiscated it, replacing it with gold certificates. In modern […]

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Oops, you just got back from vacation, and the Postal Service forgot to hold your mail, now what? Was your security compromised? This happened to a friend of mine, and she was quite upset—what with all the buzz about identity theft. There have been “at least 169 hacks from outside entities against corporations and other […]

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There are an ever-expanding number of ways to pay your bills. On a personal level, most of us attempt to use our credit cards (either to get cash back or earn points) or pay via online banking (to speedily pay bills and save the cost of postage). Of course, debit cards are also very popular […]

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Every few years, it is important to reevaluate all high-value cost contributors and see if there are opportunities for savings and/or performance improvement. Sometimes, this is dictated by corporate policy or if there is a compelling event forcing a decision. The following three scenarios are not uncommon and all require analysis and action, even if […]

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Business is booming; revenues are growing by double digits; margins are expanding, and the company is hiring like crazy. If this describes your company, no need to read on. Unfortunately, the world is in a slow growth/slow inflation environment, which is having a multiyear impact (as in “drag”) on business. Low interest rates are hurting […]

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I recently attended a US Postal Service (USPS) Northeast Area Mailing Industry meeting where they shared some statistics on how well the Postal Service has performed lately. While the results are dramatically better than last year, the USPS is still not achieving its stated delivery goals for First-Class Mail delivery. USPS Percentage delivered on time                    […]

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