The US Postal Service (USPS) recently requested a rate increase, to be effective April 26, 2015. Overall, the price increase will be 1.966%, but for most of you reading this blog, your company can expect a postage increase of 2.417%. Why the difference? In a politically correct move, the USPS will keep the price of […]
Last month, I wrote about hacking and the impact on the businesses that were targeted and breached. The penalty for being hacked can be enormous: financial loss from lost revenue, cost to make customers whole (credit reporting services, credit card fraud expenses, etc.), loss of management focus on the business, increased information technology (IT) and […]
What do JPMorgan Chase, Home Depot, Target, Adobe, TJX and Sony all have in common? They have all been hacked and have given up tens of thousands or millions of records containing credit/debit cards, email addresses and/or usernames and passwords. To be exact: JPM: 76 million households and 7 million small businesses Home Depot: 56 […]
Today, more than ever, having an effective mobile strategy is key to effective customer communications. Mobile devices have become a way of life for consumers to get content, read mail and stay in touch with friends and acquaintances. In fact, 50% of Internet traffic today is now performed on mobile devices, and 80% of this […]
I recently attended an American Marketing Association meeting. The speaker, Jeff Hayzlett, author and host of C-Suite, spoke about why companies fail and succeed. His headline was “Adapt, Change or Die,” and I was thinking about how this might relate to eBilling and eDelivery. If you get the opportunity to hear him speak, I would […]
Last month, I wrote about seven areas which are positively impacted when companies migrate customers from paper to eDelivery and eBilling. This month, let’s focus on the environment. Businesses are spending a lot of money on environmentally beneficial projects that have a long return on investment (ROI): putting solar panels on roofs, adding fuel cell […]
Knowing the true value of an electronic customer (for eBilling and eDelivery) will allow management to make better decisions about a) communications strategy and b) the amount of corporate resources to put behind the initiative. By taking a holistic view of the benefits, a project to maximize customer acceptance of eBilling and eDelivery will move […]
As the pendulum continues to swing away from paper to eBilling, it is important to know the total value of eDelivery vs. paper. Clearly, there is a cost savings, turning a 50-plus cent bill into a fraction of that. And, of course, everyone talks about the environmental benefit of saving trees, water, energy and solid […]
Increasing electronic payments, increasing customer payment self-service and reducing paper check volumes are all key to an effective collection strategy. Last month, I blogged about what some of the industry leaders are doing to get better control of their electronic payment processes and listed several areas of opportunity. Now, we can explore each one in […]
At the end of the day, it’s all about cash flow–how to improve cash flow and lower collection costs by growing electronic payments. Every department in an organization plays its part. Healthy organizations grow revenue by bringing out new products and services and bringing customers back to buy more. Let’s focus on collecting the […]